Last Updated: December 2024

At UMP ATTIRE Shop, we understand that sports officials demand precision and reliability in every aspect of their gear – including their shopping experience. Just as our officiating equipment is built for peak performance on the field, our returns and exchanges process is designed with the same level of professionalism and care.

Our Commitment to Your Satisfaction

We stand behind the quality of our officiating equipment. If any item doesn’t meet your expectations, we’ll make it right with the same integrity you bring to the game.

Return & Exchange Eligibility

  • Return Window: 15 days from the date of delivery
  • Condition: Items must be unused, in original packaging with all tags attached
  • Proof of Purchase: Original order number or receipt required

Non-Returnable Items

For health and safety reasons, the following products cannot be returned or exchanged:

  • Chest-Protectors (due to direct contact with the body)
  • Arm-Wrist-Guards (personal protective equipment)
  • Any items that have been used, worn, or show signs of wear
  • Products with removed tags or damaged packaging

The Returns & Exchanges Process

Follow these steps to initiate your return or exchange:

Step 1: Submit Your Request

Within 15 days of receiving your order, email us at [email protected] with the following information:

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:

Dear UMP ATTIRE Customer Service,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]
Order Date: [Date of Order]
Item(s) to Return/Exchange: [Product Name(s)]
Reason for Return/Exchange: [Please describe the reason]
Preferred Resolution: [Refund / Exchange for (specific product)]

I confirm that the item(s) are unused, in original packaging with all tags attached.

Thank you,
[Your Full Name]
[Your Phone Number]

Step 2: Receive Authorization & Instructions

Within 2 business days, we’ll email you a Return Authorization Number and shipping instructions. Do not ship items without this authorization.

Step 3: Ship Your Return

Package your items securely and ship to:

UMP ATTIRE Shop
Returns Department
615 Q Street Northwest
Washington, US 20001

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 4: Processing & Resolution

Once we receive your return:

  • We’ll inspect items within 3-5 business days
  • Process approved returns/exchanges immediately
  • Send confirmation email with resolution details

Refund Information

Refund Timeline

  • Credit Card/PayPal Refunds: 5-10 business days after return approval
  • Processing Time: 3-5 business days for inspection and approval
  • Bank Processing: Additional 2-5 business days for funds to appear in your account

Refund Method

Refunds are issued to your original payment method:

  • Credit Cards: Visa, MasterCard, JCB
  • Digital Payments: PayPal

Note: Original shipping fees are non-refundable for changed mind returns.

Exchange Requests

For size or product exchanges:

  • We’ll ship your replacement once we receive the return
  • Expedited shipping available at additional cost
  • Subject to product availability

International Returns

For customers outside the United States:

  • Follow the same return process
  • Include all customs documentation
  • International shipping costs are customer’s responsibility
  • Refunds processed in USD

Quick Tips for Smooth Returns

  • Keep original packaging until you’re sure about your purchase
  • Include your Return Authorization Number on the shipping label
  • Use trackable shipping methods for returns
  • Contact us before returning items over $100 value

Contact Our Gear Experts

Have questions about returns or need assistance? Our team understands officiating equipment like you understand the game.

Email: [email protected]
Response Time: 1-2 business days
Phone Support: Available for urgent matters – contact via email first

Just as you trust our Base-Plate-Shoes and Ball-Bags for performance on the field, trust our commitment to your complete satisfaction off the field. We’re here to ensure your officiating gear meets the highest standards – just like your calls during the game.