FAQ

Product Information

What types of products do you offer?

We specialize in professional officiating gear for various sports, including items like Ankle-Bands, Arm-Wrist-Guards, Ball-Bags, Base-Plate-Shoes, Belts, Chest-Protectors, Clothing-Apparel, and more. Our products are designed to meet the demands of officials on the field, ensuring quality and durability for peak performance.

Are your products suitable for all weather conditions?

Yes! We offer Cold-Weather-Accessories and Cooling-Products-Recovery to help officials stay comfortable in any climate. Whether you’re dealing with heat or cold, our gear is tailored to support your officiating needs.

Do you sell equipment for specific sports?

Absolutely. Our product range covers essentials for sports like baseball, football, and more, with items such as Flip-Coins, Game-Warning-Penalty-Cards, and Flags. We aim to be your one-stop shop for all officiating equipment.

Shipping and Delivery

Where do you ship?

We offer global delivery to sports officials worldwide, except for some Asian countries and remote locations. If you’re unsure about your region, please contact us for confirmation.

What are your shipping options and costs?

We provide two reliable shipping methods:

• Standard Shipping – $12.95 via DHL or FedEx, with delivery in 10-15 business days after shipping (total estimated time: 11-17 business days).
• Free Shipping – Available for orders over $50 via EMS, with delivery in 15-25 business days after shipping (total estimated time: 16-27 business days).

How long does order processing take?

Orders are processed in 1-2 business days. Each item is inspected for quality and accuracy before shipping. Expedited processing is available for urgent orders—reach out to our customer service team for assistance.

Are there any additional fees for international orders?

International orders may be subject to customs fees or import taxes, which are the customer’s responsibility. We handle all documentation to ensure smooth clearance, but delivery times can vary during peak seasons or due to customs processing.

Returns and Exchanges

What is your return policy?

We stand behind our gear with a 15-day return policy from the date of delivery. Items must be unused and in their original packaging. To initiate a return, email us at [email protected].

How long do refunds take?

Refunds are processed within 5-7 business days after we receive the returned items.

Do you offer exchanges?

Yes, we handle exchanges through our return process. Contact our customer service team for details, and we’ll help you get the right gear quickly.

Payment and Account

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.

Do I need an account to place an order?

No, an account is not required, but creating one can make tracking orders and returns easier. We focus on providing a seamless shopping experience for all officials.

Is my payment information secure?

Yes, we use trusted payment gateways to ensure your data is protected. Your security is our priority.

General Support

How can I contact customer service?

For any questions, email us at [email protected]. Our team is here to assist with delivery, product inquiries, or any other concerns.

What is your company address?

UMP ATTIRE Shop is located at 615 Q Street Northwest, Washington, US 20001. We’re committed to serving officials globally with reliable gear and support.

Do you have tips for selecting the right gear?

We recommend considering your sport, climate, and officiating level. Browse our categories like Clothing-Apparel or Gear-Footwear, and feel free to ask us for personalized advice—we’re your partner in officiating excellence!